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What This Means

When connecting a custom domain for white-label reports, you may see:
This is normal. SSL certificates are automatically provisioned after your DNS changes propagate. You don’t need to do anything—just wait a few minutes.

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How Long Does It Take?

Click Refresh to check if your certificate is ready.

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If It’s Taking Too Long

If SSL hasn’t provisioned after 15 minutes, check your CNAME record:
1

Verify CNAME Record

Ensure your CNAME record points to the correct target shown in Settings → Agency.
2

Check DNS Propagation

Use a tool like whatsmydns.net to verify your DNS has propagated globally.
3

Wait and Refresh

Once DNS is propagated, return to Settings and click Refresh. SSL should provision within minutes.

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Common Causes of Delays

We handle SSL provisioning automatically—no certificates to upload or configure. Once your CNAME is correct, everything else happens on our end.

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Need Help?

If SSL still isn’t provisioning after verifying your DNS, contact support with your custom domain and we’ll investigate.